Return & Exchange Policy
We want your cover to fit properly.If
you are not completely satisfied with your purchase, feel free to call us with
Please contact customer service at 1-800-800-6050 or (937) 862-7781.
Customer Service Hours of Operation:
· Monday-Friday from –
General Return & Exchange Policy
Whether you're returning or exchanging merchandise, the following conditions
All returns must be made within thirty (30) days from the original purchase
date, and accompanied by the original sales receipt or packing slip.
· Merchandise must be in its
original condition (not damagesd or dirty) and include any accessories.
Certain products and services are excluded from our return and exchange policy,
and may not be returned or exchanged including, but not limited to the
One design covers that have
features custom toyour particular boat.
·Special pouches over winches, cleats, etc.
·Reinforced openings around stanchions.
· Items that have been damaged through
intentional or accidental abuse
How To Return or Exchange Your Online Purchase
There are 2 ways to return or exchange your online purchase. Either take it
into our store or do it by mail within thirty (30) days from the original
purchase date, and accompanied by the original warehouse packing slip.
Return or Exchange at THE SAILORS'
Avoid additional shipping charges by returning your online purchase to our
retail store . Along with the product, and to avoid restocking fees, please
bring the following:
· Your original invoice or
· Any accessories that came
with the cover.
Return or Exchange By Mail
If your order was shipped to you, and you are not able to return to our store,
please follow the 3 easy steps below to return or exchange your online purchase
1. First, contact Customer
Service at 1-800-800-6050 or 937-862-7781 to obtain a return merchandise authorization number (RMA#), and for
information on where to ship your return.
2. Next, pack it in the
original packaging or a very sturdy box well taped with any accessories that
3. Ship it! So that you have
proof of delivery, we recommend that you return items via UPS ground or insured USPS.
Freight charges are your responsibility, unless the product was damaged,
defective or the wrong item was shipped, in which case, we will credit you for
all reasonable freight charges.
How To Return or Exchange Your In-store Purchase
We will gladly return or exchange your in-store purchase within thirty (30)
days from the original purchase date, and accompanied by the original sales
We will do our best to process your return or exchange quickly.
For Online Purchases:
· Please allow 10 to 14
business days for processing refunds or exchanges.
· Refunds will be credited to
the original credit card used to make the purchase.
For In-Store Purchases:
· Refunds will be made using
the same payment method as the original purchase.
· Refunds over $250 will be
made by check within 30 business days after the item is returned if the
purchase was made with cash or check.
· If the original purchase
was made using a credit card, debit card , the refund will be given using the
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